Passports & Visas
If you require assistance with immigration, passports, citizenship, visas, or travel documents, there are several resources available to you. You can call Immigration at 131 881 for help, or visit the help page on the Department of Home Affairs website.
The Department of Home Affairs can help with issues related to immigration and visas, while the Passport Office, which is part of the Department of Foreign Affairs and Trade, is responsible for issuing passports.
To find out about current global visa processing times, the Department of Home Affairs publishes this information on their website, which may be useful to you. You can access this information at Global visa processing times (homeaffairs.gov.au).
Additionally, the Department of Home Affairs website provides a list of visas and their respective requirements that you may find helpful. You can access this list at Visa list
To help us assist you better with Visa delays or queries, please provide us with the following information and email to email@example.com
- Full Name of applicant:
- Visa type:
- Date of application:
- Application/Visa Ref:
- Passport number:
- Summary of issue:
- Expected Outcome:
We understand that delays in passport processing can be a source of significant stress for you and your family. Zoe Daniel can assist you in communicating with the relevant government departments for passport-related matters. If you or a family member have an imminent travel plan (within 10 days) and are facing an extended delay in receiving your passport, please contact Zoe’s office. One of our team members can request an escalation in the processing of your passport application to ensure that you receive it in time for your travel plans.
To help us assist you better with Passport delays or queries, please provide us with the following information and email to firstname.lastname@example.org
- Full name of applicant:
- Date of birth:
- Passport number (if you have an old one):
- Application number:
- Travel date:
Additional information required for a child’s application –
- Name of Parent:
- Mobile number of parent:
Please continue to persevere trying to ring the Australian Passport Office via 131 232.
Please also email : email@example.com
If able, you could physically attend the Passport Office: Collins Square, 747 Collins St, Docklands VIC 3008. However, the queues could be long, so the advice is to go early.
If you are currently overseas and require assistance, please contact the Department of Foreign Affairs and Trade (DFAT) on their 24-hour emergency support number: +61 2 6261 3305.